Support Processes: Gather Information, Control Workflows and Review Processes

Who has to make secure and sustainable decisions, depends upon a high amount of differentiated, up-to-date information. The time for decision-making is getting shorter and shorter.

Individual Customer Service

Customers attach great importance to a quick handling of complaints. CASQ‑it automatizes non-conformance processes and prompts customer-specific confirmation messages.

Simplified Sales Strategy

Concise information - compiled as key figures, concise graphics or reports – are the basis for taking the right decision in all managerial areas.
The CAQ solution CASQ‑it is the information system for quality management.

The Complaint Management and Error Cost Analysis completely records internal and external complaints by customers or suppliers and systematically analyzes, tracks and eliminates them.

The module QM Project (QMP) controls the tracking of complaint actions according to previously defined process steps: the persons being responsible get their job instructions by e-mail as defined in the complaint workflow.

The module Audit monitors all business processes. It demands corrections of errors and thus substantially contributes to the continuous (quality) improvement process.

Simplified Sales Strategy

Documented quality assurance for products and processes is an incontestable proof of a company’s edge in quality and thus an excellent sales argument. Thanks to CASQ‑it, the sales department gets objective evidence for the quality of its products.