CASQ-it CMEC increases customer satisfaction. CMEC relieves QA by optimizing the processing all kind of complaints. Assured complaint processing by integrated workflow management for reliable information chains. Graphical analysis tools highlight defects and costs emphasis. Success will become measurable and controllable by the evaluation of corrective measures.

Flexible by growing staff member integration, from the individual work station to the continuous complaint network. Decentralized complaint acquisition at the point of occurrence. Immediately available information by direct distribution via the quality management master (QMM) to all decision-makers.

Major tool for set-up of QMIS according to ISO 9000ff. Support of complaint management by various departments. Defect cost control via cost centres by cost keys. Deadline tracking for all complaints. Integrated inspections for monitoring the corrective measures.

Analysis instrument according to ISO 9000ff. Comfortable evaluation management. Overview tables to all / selective complaints. Complete history overviews. Output of 8D and 4D reports.