Directly provided customer support ensures a smooth production flow. The technically experienced employees of the Böhme & Weihs Customer Services guarantee a smooth functioning of the software at customer’s site.

Customer Services are in close contact with their colleagues from R & D, Project Management and Training Center. This way, all departments benefit from the experiences reported by the users and gather their practical knowledge in order to develop solutions meeting the customers’ demands.

The means of communication provided by CASQ-it are also used for an optimized information exchange in the hotline. Optimized sending of WFOs, documents and data records by e-mail, access to Internet and intranet interfaces.

CASQ-it convinces by omnipresent customizing options: functions, entry and output screens are designed in an industry- and customer-specific way – already prior to installation. The user directly starts working with the tools designed according to his specific needs and specifications.

Innovative research & development results in continuously improved and extended products taking advantage of many users’ lessons learned. Customers benefit from that by getting updates or release changes. Customer Services support customers when using CASQ-it.

The user may directly talk to a qualified system specialist. Problems are immediately recorded and, if possible, already resolved on the phone. Deeper analyses with remote diagnosis and remote maintenance are performed via remote login, if required.