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The user contacts the competent system expert directly. The problem is recorded and solved, if possible, directly on the telephone. More profound analyses are performed on demand by remote diagnostics and maintenance using Remote Login. |
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Customer services are in close contact to their colleagues in Project Management, in the Training Centre as well as in Research & Development. In this way, all departments of the company benefit from the experiences of the different users. |
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Boehme & Weihs offers comprehensive services for aimed planning and implementation of improvement solutions. The safe way to the optimal solution taking into consideration existing individual working environments. Distinct customizing options convert the ideal solution into the standard solution. |
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If required, Customer Services install CASQ-it at the customer's location – without interrupting operations in service. The closed functionality of CASQ-it components allows tailor-made installations matching any requirements. Expansions will be possible any time – even subsequently. |
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